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Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.0
Location
9.3
Service
8.7
Dining
6.7
Guest reviews
8.0/10
based on 5 reviews
8.7
8.7/10 based on 2109 reviews
Eric
United States,
March
2024
8.2/10
I had a great stay at the hotel. The rooms were quiet, clean, and equipped with everything I needed, although they were a bit on the smaller side. The service was friendly and always ready to assist, even though they were not willing to provide restaurant suggestions. The location above the Shin-Yokohama station was excellent, with lounge access and helpful staff. The dining options were good but not extraordinary. Overall, a worthwhile stay at this hotel.
Rooms
8.0
The rooms were really quiet, clean, and sufficiently outfitted with WIFI, kettle, and ironing board, but a bit small.
Service
9.0
The service was friendly, polite, and helpful, with good service, but not willing to discuss restaurant options.
Location
9.0
The hotel's location above the Shin-Yokohama station was excellent, with friendly staff and lounge access with WiFi and soft drinks available to work.
Dining
7.0
The dining experience was satisfactory, offering a choice between Japanese and continental breakfast, good quality but not exceptional.
Facilities
8.0
The hotel's facilities were sufficient for a comfortable stay.
Phil
United States,
August
2023
8.6/10
I had a great stay at the hotel. The rooms were perfect for what we wanted, clean, and offered a great view of the city. The service was fantastic, with courteous staff who were very helpful. The location was fantastic, with a large king-size bed and a great bathroom. The dining experience was good but could use more variety. Overall, a wonderful experience with a few minor drawbacks.
Rooms
9.0
The rooms were perfect for what we wanted, clean, and had a great view of the city.
Service
9.0
The staff was very courteous, with good English and nice smiles. They were very helpful during check-in.
Location
10.0
The location was fantastic, connected to the station, making it great for accessing the Shinkansen and the business district.
Dining
7.0
The dining had a good variety of American/European and Japanese items, but more variety in Japanese meals would be nice.
Facilities
8.0
The hotel offers a range of facilities including dry cleaning, housekeeping, laundry, and paid airport shuttle services.
Howard
United States,
April
2023
7.4/10
I had a decent stay at this hotel with some positives like its convenient location above the JR station and friendly service. However, the room size was a bit small, and the dining experience, though adequate, was not very memorable.
Rooms
7.0
Although the room was a bit small, for Japan, it could be considered one of the larger ones. The view through the hotel's atrium was nice.
Service
8.0
The service here was very friendly, and the staff was willing to help with any request. However, I did notice they were not willing to discuss certain restaurant choices.
Location
9.0
The hotel's location was excellent, right above the JR station, providing easy access to transportation, shopping, and dining options.
Dining
6.0
The dining options were suitable but not very impressive. The restaurant in the Associa Lounge on the 12th floor offered a decent selection.
Facilities
7.0
The hotel facilities were matched to the category and price, offering basic amenities for a comfortable stay.